Headstart Arrow Our normal business hours are Monday to Friday 9am to 6pm and guaranteed response times for contract customers apply during these hours.

Headstart Arrow Guaranteed response times are a maximum of 1 hour for remote support and 4 hours for onsite support but in reality over 95% of calls for remote support are addressed immediately by an engineer and the average onsite response time in urgent situations is 2 hours.

Headstart Arrow Outside normal working hours you can still contact us by calling our main office number which will divert to one of the teams mobile phones. Support outside normal working hours is provided on a best endeavours basis but urgent problems are almost always resolved.

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