Top quality, quick response support

In business since 2002, we have a long history of providing top quality, quick response, remote and onsite support to a large portfolio of clients in a variety of industries.

Our founder spent 7 years providing support to some of the most demanding users in top 10 law firms, so we know what is required to meet – and exceed – expectations.

We have a very low turnover of staff which allows our engineers to gain a deep understanding of our clients’ networks and needs.  It also allows us to build productive relationships with clients.

When we take on a new client, we carry out a detailed discovery process to fully understand their setup, problems and workflow.  We pride ourselves on providing a very high level of support and customer service, which results in outstanding rates of client retention.

We know most companies claim to have a friendly team, but very few have the volume of high-quality genuine reviews that we do to back up such a claim.  We encourage you to take a look.

If you would like to see how quickly our support calls get answered give us a call right now.  Evening or weekend?  No problem.  We are available for emergency support outside business hours.

With Headstart IT Solutions it really is like having your own internal IT department.

We know we can rely on Headstart

As a small UK-based charity without the capacity for our own IT department, the service we have received from Headstart has proved invaluable.  With several staff and consultants who work off site, and some who frequently travel, the flexibility Headstart provides, and their willingness to help with all kinds of issues from fixing relatively trivial software problems to sourcing hardware systems, is always useful.  Headstart is very much a part of our support team and we know we can rely on them.

Mark Jones
Humane Society International UK