Our founder spent many years in IT at Magic Circle law firms in the City of London where expectations of service levels are high. Our company philosophy is to bring this level of service to every business we support – our clients see the difference – see our testimonials.
We believe in transparency, all the information you might want to know about us as a company is hopefully here and easy to find, but you are welcome to call and get more information from us directly. When you are placing your trust in an IT support company you need to be sure you are making the right choice.
We believe in treating people the way we like to be treated ourselves; we don’t try and confuse people with jargon and acronyms, and we never make clients feel foolish.
We don’t believe in tying clients into long term contracts that force them to stay with us. We firmly believe in keeping clients happy by providing an excellent level of service with every interaction.
Totally worthy of a 5 star rating
I’m a busy Virtual PA who has a lot of different clients all using their own IT companies.
I was recommended Headstart IT for a client with a fast growing small business in London with no time to spare on any software questions or IT issues.
I was totally impressed with their knowledge and outstanding customer service, especially in comparison to all the other IT companies I currently use.
They made it so much easier for me to get on and actually get the work done without wasting time with computer or software issues that were not being dealt with properly. No call logging, they answer the phone straight away and deal with the actual issue. They answer all questions regardless of how silly or unimportant they may be. They have always fixed and sorted out any problems I have given to them in a quick, kind and professional manner.
I recommend Headstart to all my old and new clients now, not only do they save you time to actually get on with your work/business but money too!!
Totally worthy of a 5 star rating !!
Rebecca Robertson Freelance PA