We have proven the great value of our client focused service to hundreds of users at businesses, schools, government departments, charities and homes – when they have used us once they don’t want to go anywhere else.
Totally worthy of a 5 star rating
I’m a busy Virtual PA who has a lot of different clients all using their own IT companies.
I was recommended Headstart IT for a client with a fast growing small business in London with no time to spare on any software questions or IT issues.
I was totally impressed with their knowledge and outstanding customer service, especially in comparison to all the other IT companies I currently use.
They made it so much easier for me to get on and actually get the work done without wasting time with computer or software issues that were not being dealt with properly. No call logging, they answer the phone straight away and deal with the actual issue. They answer all questions regardless of how silly or unimportant they may be. They have always fixed and sorted out any problems I have given to them in a quick, kind and professional manner.
I recommend Headstart to all my old and new clients now, not only do they save you time to actually get on with your work/business but money too!!
Totally worthy of a 5 star rating !!
I cannot recommend them highly enough!
We enlisted the help of Headstart in September 2017 to work with a small music management company (10 of us in total). Having worked with them for coming up to 10 months I can categorically say they are the most proficient IT company I have ever come across (and I have worked with a few). Professionalism alongside excellent customer service. I don’t have a single complaint. I cannot recommend them highly enough!
Very quick and attentive
James helped us with an office move, very quick and attentive, and helped with all the initial setup despite the short notice. Would use the services in future and recommend.
Amazing Customer Service A****
Our company has been with Headstart for many years and would not use anyone else’s services (10/10). Headstart always resolve the issue whatever it may be … For example, I accidentally erased an email from months ago which was SO important and to make matters worse I had also emptied my deleted files but Headstart retrieved the email the same day without any trouble. All of the staff are so friendly, extremely polite and they all go above and beyond to assist you. Headstart really makes those tedious stressful technical issues so much easier. I don’t know what we would have done without all of their help. I could not recommend a company more !! Amazing Customer Service A****
Greenwich House Properties
Very impressed with their customer service
We turned to Headstart after being disappointed with another IT company. Very impressed with their customer service, knowledge and technical expertise. Despite having numerous unforeseen problems on a particular project, James and the team worked hard at resolving all issues until we were completely happy. Would highly recommend.
Genuinely care about their customers
I’ve known James for years and we have used his company Headstart IT for 3 years or so now. They’re a great business who genuinely care about their customers.
As a small business, I’ve struggled to find a reliable supplier in this space for 20 years – it’s such a relief to find a business like James’.
Fantastic and patient
You were fantastic and very patient. You saved me a lot of time and effort and I really appreciate it. Ps … I didn’t mean it when I said I hated computers …!
Friendly team of computer experts
We appointed Headstart IT in June 2016 to take over our IT support and renew our 2 servers.
On past experience we expected the migration would be painful and our work would be affected for a while during and afterwards. James assured us that this wouldn’t be the case and it was absolutely true.
The work all took place over one weekend and on our return to work on Monday the Headstart engineers were onsite ready to deal with any problems – but there was very little for them to do, we just got straight back to work.
They did all the investigations required with software suppliers, internet connections, CCTV and our previous IT company to ensure a smooth transition. The migration could not have gone better and the support afterwards has been great – they really exceeded our expectations.
We have used various IT support companies over the years and found that the service never lived up to the promises – we have finally found one that does.
Excellent service, friendly people
We’ve been using Headstart IT to support our (fairly small) IT set-up in our business for over 5 years now. Initially they came in to service and manage our internal server setup; more recently they’ve implemented a change to an online server solution. The switch over was very well planned, we had minimal downtime and they worked on-site with us to iron out last-minute and unforeseen minor issues.
Ashley, who worked with us was eternally good-natured, nothing seemed to phase him and he patiently adjusted to the varying level of technical competence within the organisation. Can highly recommend Headstart, good and very efficient service with a friendly and approachable attitude.
Purple Flame Media
We have used Headstart for a couple of years now and have found them to be helpful and efficient at what they do. They set up the new computer system for our office and quickly resolve any issues that come up. We would highly recommend any small business using their services.
Ashley at Headstart IT was not able to help but did recommend who can (Fruitgeek). Your professionalism and free advice when all else failed really is rare!
and I would highly recommend
Above and beyond
We recently switched IT companies and could not be happier with the service that we have received from Headstart. James and the team have gone above and beyond to fix and improve our IT setup in our office. Work carried out is always done with great efficiency and professionalism. We would definitely recommend Headstart for any IT services required.
We are a small charity supporting vulnerable families and have been using Headstart as our IT service provider since last summer. They have provided a great service since then but have moved to ‘super hero’ status in helping us all transition to home working. Just brilliant.
Logical approach, listened, consulted other technical staff and problem solved. I’m a personal user and left the premises happy.
Highly recommend their friendly services
I have used Headstart IT for various problems over the last few years, and they have always been very helpful and solved my problems efficiently. Recently they made useful suggestions to improve my computer’s efficiency, and it now runs perfectly. I highly recommend using their friendly services.
I wouldn’t dream of asking anyone else for IT help
I am so pleased to have discovered Headstart and Ashley in particular, though all the team are really helpful. Ashley has helped our office in so many ways, keeping us up to date with the demands of the tech world and is always happy to advise on anything however complex or simple. He is approachable and communicates well and he is a skilled and determined problem-solver. He is entirely reliable and I would not dream of asking anyone else to help me with anything IT.
ENT London Limited
Headstart IT provide us with exceptional service
We got in touch with Headstart IT after our previous IT support left the company in a complete mess, causing major headaches at the time. The guys at Headstart were able to competently and professionally resolve every problem that we had in a timely manner. James and the team at Headstart IT are also genuinely great to deal with and always respond with a friendly, helpful and considerate approach, however daft the question may be. Headstart IT now provide us with an exceptional service for our ongoing IT support. Highly Recommend!
Highly recommend Headstart
Ashley fixed my laptop today within 90 mins of me delivering it to them, recovered and backed up all my data, and enabled me to carry on with my work straight away. As a small business with no IT department of our own, this kind of service is so appreciated. Plus the team were super friendly and welcoming! Thanks for saving the day guys!
Headstart – the perfect solution for IT headaches
I’m a sole trader and regard Headstart as my IT department. When anything goes wrong – or even if I just have a simple IT query – I go to them for help. They’re always prompt in coming back with ideas or seeking solutions. I’d be lost without them.
Highly recommended computer specialists
I found Headstart IT Solutions online after I had taken my broken laptop to PC World where they were unable to repair it (telling me only after they had had it for 3 weeks though). The team at Headstart are very friendly and competent and repaired my laptop within 2 days. They found the cause of the problem quickly and kept me informed. I would definitely recommend Headstart to anyone having problems with their computer. They are a committed team and have also been very flexible. Great service!
Excellent service, reasonably priced
We used Headstart to reconfigure and overhaul our business network as we were having significant internet/networking issues. We are really happy with the works conducted, the price, the professionalism & the follow-up. Thank you guys, we will definitely be using you again for our new office opening in January next year.
Harrisons Property Partners
Knowledgeable and helpful team
I have asked Headstart to help me out twice. Firstly for my home systems configuration and backup and more recently setting up my own business. The team has always been quick, practical and helpful in resolving questions and issues – frankly saving me hours of research and frustration!
They know what they are doing!
Quality year after year
Been using this company for last 10 years plus. Ash and the guys down at Headstart always go out of their way to help us.
New IT Infrastructure
James, Paul and Ash have worked with our new organisation to successfully project plan, implement and install our new IT infrastructure. As a charity they have understood exactly what our needs are and have been able to deliver a fantastic service taking into account cost, flexibility and working to a short time frame for implementation.
We will continue to buy into their ongoing IT support to offer piece of mind and technical reassurance.
Excellent customer service, did a good job, would recommend
I dealt with a very friendly chap called Ashley. I was able to leave my PC with him and he quickly diagnosed the problem (dead boot drive) and fixed it for a reasonable price. He followed up with an email to check it is all still working (it is).
Overall, I was very impressed. Efficient, friendly, trustworthy and local service that I would recommend. Thanks very much.
We highly recommend Headstart for any small business. They are so good, very friendly and extremely helpful. The prices are kept to a minimum but with a great service.
Masher Bros Limited
Highest quality IT support received
The service I received from Headstart IT was above any other IT service I have ever received since opening my business over 7 years ago. All members of the Headstart IT team were patient, professional and knowledgeable. After years of questionable support, Headstart IT cleaned up all previous issues and got us up and running efficiently. My set-up was somewhat unique (with PC, iMac and Virtual Machine setups), but we worked together to get it all in place and in excellent operating order. I highly recommend the team at Headstart IT for all your IT needs.
I would recommend them without hesitation
Due to the nature of our business we use a cloud hosted server, however we have been using Headstart IT Solutions since January 2013 to support our local network and workstations and the connection of printers etc to the hosted server.
Headstart IT do the IT work that the hosting company don’t help us with, they are prompt, helpful, friendly. They will even deal directly with our hosting company on technical matters so we can concentrate on servicing our client’s needs.
They provide the personal touch that we find important when we deal with our clients and if the hosted server solution was not so suitable for our business model we would not hesitate to engage Headstart to setup and maintain a local server for us.
I would recommend them without hesitation to any business who are looking for a good IT company.
Joseph Robinson FCCA
Robinsons Consulting Limited
Quite simply brilliant
Ashley was quite simply brilliant … knowledgeable, patient, kind, and most importantly came with more solutions than I had problems … a unique balance of EQ and IQ … very rare
Good friendly advice and service
Headstart IT Solutions have been looking after my IT needs for several years. They have always given me good friendly advice and service. I have found them particularly helpful with advice on new equipment purchases, as well as with trouble-shooting. They respond quickly and efficiently, look for and usually find practical solutions and try hard to explain technical problems in language that I can understand. I would have no hesitation in recommending them.
I couldn’t work without them!
I have been working with James and the team at Headstart IT for a number of years and have always found them reliable, friendly and more importantly knowledgeable. They explain all the computer jargon that usually goes over my head in easy-to-understand emails and don’t laugh when I ask them the most basic of questions! I have recently started my own business and have been very happy and comfortable referring them to my clients. I couldn’t work without them!
Their response is always extremely quick
Lewis Travel Services and the MOT Factory Ltd have used the services of Headstart for our computer and IT needs for many years. We have always found them to be most helpful and their response to any queries and questions is always extremely quick. If a visit to our work place is needed, they manage to see us at very short notice. The staff are always friendly and polite and it is good to be able to use a local company.
Efficient, hardworking and reliable …
I have used many IT companies throughout my time in business and James and the team at Headstart IT are one of the most efficient, hardworking and reliable companies I have had the pleasure to work with. In addition, they are genuine, down to earth and their presence is a pleasure to have around the office when required.
Restored my faith in IT support
James, Ashley and the team at Headstart have put my faith back in to IT support. Their communication is clear and jargon free. They provide an excellent, efficient and professional service that I highly recommend.
Oak Hill Community Nursery
I would like to thank you for your recent advice and installation of two web cams and Skype with my home and office. This has now given us another cheap way for clients and businesses to contact us.
Mark Radford MMLA Director
Our clients are happy, thank you
Our clients include several of the world’s largest financial institutions and they just don’t accept IT failure as an acceptable reason for lack of delivery, so our business continuity systems are critical to our business. Thank you for improving them to a degree that our clients are happy with, and we can rely on.
No hesitation in recommending Headstart; a source of invaluable support
The Headstart team have been a source of invaluable support throughout the growth of our business. James’s knowledge and advice have helped us develop the infrastructure capable of supporting our business requirements across multiple locations whilst his team have always offered prompt, efficient and practical support and assistance. I would have no hesitation in recommending Headstart to any business, large or small, new or established.
Derivatives Risk Solutions LLP
Instant reliable and affordable support
As a small business owner with little IT knowledge I rely on Headstart IT solutions for fixing problems when things go wrong and advising me when I need some independent, reliable expertise. They are friendly, quick to respond and knowledgeable. I always feel that, with Headstart, I can get instant, reliable and affordable support.
Jeanette Purcell Associates
Polite, informative and a pleasure to deal with
I am pleased to recommend the services of Headstart who have of the last 5 years provided consistently high service in the maintenance and procurement of out IT system. They are polite, informative and a pleasure to deal with – always overcoming the aggravating nature of computers.
Efficient and diligent
All of us at the Mozambique High Commission are happy with your services. You have been efficient and diligent whenever we come to you for any query.
Mozambique High Commission
Excellent service and advice
Ashley at Headstart has looked after my IT needs for the last three years or so, and has provided me with excellent service and advice whenever I have needed to call on him, whether it’s to sort out problems or replace equipment.
Smart, prompt and good
I’m a sole trader and regard Headstart as my IT department. Whenever I have an IT problem or query, I turn to them for help. They’ll always consider a number of options and have – thus far – always found a solution. They’re smart, they’re prompt and they’re good. Now where are the human resource people…?
I highly recommend Headstart IT Solutions to anyone needing a responsive, service-focused and highly skilled IT solutions company.
Carlyle Property Management
I have a great deal of confidence in Headstart
I use Headstart IT Solutions for all my PC issues and their service is excellent. I am particularly happy with the Exchange service which Headstart recently implemented for me. It allows me to send and receive email and update my calendar from all of my devices. Headstart set up the service for me very quickly and provided excellent instructions to configure the rest of my laptops.
James and his team are extremely knowledgeable and always helpful in providing either quick advice or solutions to complex technical issues. I highly recommend Headstart to anyone who requires IT support as I have a great deal of confidence in their services.
How refreshing to hear a friendly, helpful voice
Since we signed on with Headstart, James and the team have provided an excellent level of service. Our initial IT requirements were quite minimal, but these have grown more and more as our business expands. We have thrown quite a few challenges at Headstart, including remotely setting up European offices and installing new software systems, but nothing seems to be too big or too challenging. The team is always able to come up with a solution.
How refreshing it is to call an IT company and always hear a friendly, helpful voice. I certainly appreciate their patience with us, as well as their ability to explain technical issues in a simple, straightforward manner. Someone is always there to pick up the phone and the response time is quick and efficient. I would highly recommend Headstart.
We know we can rely on Headstart
As a small UK-based charity without the capacity for our own IT department, the service we have received from Headstart has proved invaluable. With several staff and consultants who work off site, and some who frequently travel, the flexibility Headstart provides, and their willingness to help with all kinds of issues from fixing relatively trivial software problems to sourcing hardware systems, is always useful. Headstart is very much a part of our support team and we know we can rely on them.
Humane Society International UK
An absolute wonder
I have been using Ashley at Headstart for the last few years and he has been an absolute wonder in sorting out my IT problems, and also in giving me help and advice when I needed a new printer and computer. He even transferred everything I had on my old computer to my new one and gave me additional sites which have proved invaluable and which I didn’t know I needed! I can’t recommend him highly enough.
Punctual, polite, technically skilled team
I have used Headstart for over five years and since using them I have had fewer computer problems as the service they deliver is so thorough.
As the director of a training company it is vital that my computer system functions at all times and knowing that the people at Headstart will help in the evening is an added attraction to their excellent service. In short they are: punctual, polite (never patronising!), excellent value for money, honest, good problem solvers and a technically skilled team.
Would highly recommend
Great service, wasn’t made to feel entirely stupid after my IT mess up, and they solved the problem! Would highly recommend. Thanks guys!
Enjoying better efficiency
You did a very thorough job last week and we are already enjoying better efficiency.