Techies-Tech-Tip: Review your shared inbox access.

Shared mailboxes: useful… but a security gap often overlooked

Shared mailboxes can work brilliantly for charities:

📧info@
📧fundraising@
📧volunteers@
📧trustees@

But from a security perspective, they are often overlooked.

A few real-world issues we commonly see:

🧑‍🤝‍🧑Too many people still have access
Staff leave, volunteers change, trustees rotate — but access quietly remains.

💻 Shared accounts being used instead of shared mailboxes
Sometimes multiple people are logging directly into the same account, rather than using a properly configured shared mailbox. It works… until security, accountability or access becomes an issue (“Who opened that suspicious email?”, “Who sent that?”, “Who deleted that?”, “Why can’t anyone get in?”).

📧 Shared mailboxes quietly becoming “set and forget”
Mailbox permissions and security settings are often configured once and never reviewed again — even as people, roles and responsibilities change.

Most of the time this is nobody doing anything wrong — it is simply something that evolves over time.

A quick review of shared mailbox access and setup can often be time well spent.

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