Techies-Tech-Tip: Review your shared inbox access.
Shared mailboxes: useful… but a security gap often overlooked
Shared mailboxes can work brilliantly for charities:
📧info@ 📧fundraising@ 📧volunteers@ 📧trustees@
But from a security perspective, they are often overlooked.
A few real-world issues we commonly see:
🧑🤝🧑Too many people still have access Staff leave, volunteers change, trustees rotate — but access quietly remains.
💻 Shared accounts being used instead of shared mailboxes Sometimes multiple people are logging directly into the same account, rather than using a properly configured shared mailbox. It works… until security, accountability or access becomes an issue (“Who opened that suspicious email?”, “Who sent that?”, “Who deleted that?”, “Why can’t anyone get in?”).
📧 Shared mailboxes quietly becoming “set and forget” Mailbox permissions and security settings are often configured once and never reviewed again — even as people, roles and responsibilities change.
Most of the time this is nobody doing anything wrong — it is simply something that evolves over time.
A quick review of shared mailbox access and setup can often be time well spent.