Whether you need immediate help with a tech issue, or are seeking a longer-term IT transformation, Headstart IT Solutions welcomes your call. From small problems to complete service outages, system overhauls and full migrations, we can help – and we provide flexible agreements for ongoing management and support of your systems.
Many clients move to us after becoming frustrated with the slow response time of their previous provider. If you would like to see how quickly our support calls get answered give us a call right now. Evening or weekend? No problem. We are available for emergency support outside business hours.
Our clients are increasingly moving to Office 365 / Azure and other cloud-based services – and we have a lot of experience in migrations and ongoing support for these systems – but we will also secure and manage on-premise servers and their network infrastructure.
In addition, we look after the end user requirements; providing support for software and hardware on your desktop and laptop computers.
In business in Greenwich since 2002, we have a long history of providing top quality, quick response, remote and onsite support to a large portfolio of clients in a variety of industries.
Our founder spent seven years providing IT support to some of the most demanding users in top 10 law firms, so we know what is required to meet – and exceed – expectations.
From our base in Greenwich, we provide support to businesses throughout London and the surrounding counties, and their satellite offices across the country. We find most problems can be solved remotely but we also provide quick onsite support when required.
Today, we are proud to boast a staff of six engineers with a huge reserve of experience. We understand what you expect from today’s IT systems and we’re constantly striving to improve the performance of your IT setup.
What does good IT support mean for your business?
Our clients – big and small – hail from many industries; among them members of the Finance, Education, Legal, Creative, Logistics, Construction, Charity, Real Estate, Recruitment, VFX, Technology, and Entertainment sectors. We appreciate their varying demands and when we take on a new client, we carry out a detailed discovery process to fully understand their setup, problems and workflow and to identify where things could be improved. We use this information to build a support plan that suits the needs of our clients, and with regular reviews, together we construct a roadmap to fill any gaps in security or functionality.
THREATS AND OPPORTUNITIES – CURRENT AND EMERGING
With the constant evolution of technology, it’s essential to be both aware of and protected against potential security threats as they emerge. Equally, though, there is much to be gained from the advance of technology; offering as it does exciting new functionality that can enhance productivity and help your business run more efficiently. Here at Headstart we know that businesses need to be alert to both; and we can help.
SAVING TIME AND MONEY
We understand that taking care of your IT concerns reduces downtime, giving you and your workforce the opportunity to focus on being productive.
Good IT support also makes economic sense; it is our belief that a healthy IT system will serve you and your business better, with our regular intervention meaning less need for costly overhauls. We can help your systems be the best they can be, as well as sourcing the best prices for hardware and software when it’s needed.
We can take on the management of your licenses, advise and implement the best security, and work with you to plan for the future.
We have a very low turnover of staff which allows our engineers to gain a deep understanding of our clients’ networks and needs. It also allows us to build productive relationships with clients, which we value. Our numerous 5* reviews praise our clear communication, and clients enjoy the consistency of speaking directly to our friendly and knowledgeable experts.
We pride ourselves on providing a very high level of support and customer service, which results in outstanding rates of client retention.
We don’t settle for OK; we want you to enjoy the best IT solution you can, and we’ll work with you to help you get the best out of your setup.
We know most companies claim to have a friendly team, but very few have the volume of high-quality genuine reviews that we do to back up such a claim. We encourage you to take a look. In addition to our own portfolio of reviews, take a look at our unsolicited Google reviews.
With Headstart IT Solutions it really is like having your own internal IT department.
We know we can rely on Headstart
As a small UK-based charity without the capacity for our own IT department, the service we have received from Headstart has proved invaluable. With several staff and consultants who work off site, and some who frequently travel, the flexibility Headstart provides, and their willingness to help with all kinds of issues from fixing relatively trivial software problems to sourcing hardware systems, is always useful. Headstart is very much a part of our support team and we know we can rely on them.
Mark Jones Humane Society International UK